Shipping policy

Shipping Policy

Last Updated: February 12, 2026

This Shipping Policy applies to all orders placed on https://hehif.com.

Hehif is operated by:

Sophario Ltd
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
Phone: +1 813-212-5775
Email: support@hehif.com

1) Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

2) Shipping Time

Estimated delivery time after processing is:

  • 5–8 business days (Monday–Friday)

Delivery times are estimates and may vary depending on location, carrier operations, weather conditions, or other factors outside our control.

3) Shipping Method & Costs

We offer Standard Free Shipping on all eligible orders.

Shipping fees (if applicable) will be clearly displayed at checkout.

4) Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to appear in the carrier system.

5) Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

6) Delays

While we strive to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Customs inspections
  • High seasonal demand

7) Contact Us

If you have any questions about shipping, please contact us:

Email: support@hehif.com
Phone: +1 813-212-5775